Extra Space Storage

This is not a review of the employees because I never interacted with them, but I sincerely hope this company receives my feedback to better their business. Rental: Pretty easy - except they added “administrative” fees and a $20 lock charge 😑. Confirmation: Six emails and one of them was a map to my unit. The most CONFUSING map I have ever seen. We will revisit this point later. And of course they rented me the furthest unit Arrival: There was not a directional sign on the property. I parked in the front to investigate where my unit was. You guessed it - I went in the wrong door. I wandered through the maze of units for an hour and a half. AN HOUR AND A HALF. There are some signs on SOME corners that show “unit 400-600” but it would have extremely helpful if there were elaborate signs or maps (ie. you are here) on the elevator banks or periodically down the hallways. Also, the place where they show stairs on the map? They must be ghost stairs, because they weren’t there Furthermore, one elevator had only 1 and 2 floors, the other had three : L, 1, 2. My unit was apparently on the lower level. So naturally I thought L was it…nope. I had to go outside - move my car through a sketchy loading dock - with, again, no directional signs. But one green door saying “entrance 1”. I went through the door and was hit with the fragrant aroma of someone smoking a cigarette in the building. Not that they smoked outside and walked in - they were smoking in the building. I don’t want my personal items tainted by cigarette smoke. You would think with all the cameras that someone would catch whomever is smoking. I walked through the maze and finally got to the end of the long journey to unit 1518. I was startled by another tenant that was either entering or vacating. He was very nice but informed me: “Hey, I wouldn’t come here at night by yourself, because there’s a guy living in the unit right there. He was here the whole time I’ve been here and just left”. I turned around, called customer service and ended my lease. The customer service rep couldn’t have been nicer and told me that he would handle it personally. This morning I received a full refund - via 4 emails. But no one called me to apologize - which would have been nice. Just - really a weird and scary experience. Also, as someone who has been in the service industry all my life, I would never operate a business like this. I rented another unit at Snap, which was larger, cheaper with no hidden fees.

Storege places very nice people never had a problem . Workers there are very helpful to us as old people and caring for your stuff and containers. I appreciate them a lot. I wish more. Storege will be like them. They do the best they can that you always clean. The floors are always nice and shiny. You could go to every locker everywhere and everything is nice and clean Now as you know the other people who take advantage of them, but they always maintain their call and let them know the policy. I have my Storege for my mother there and I am very happy. They remind me if I forget they work with me if I’m going to problems but they always there for me and this is what I like About their storage . We need more people like them. It’s been quite a while. I’ve been with them and I’m very happy. Personally, I’m not related to them. I do not know them but the vibes they have a very positive towards myself and my mom. And God bless him

Thank you to Mr. Jose Hernandez for his outstanding help at Extra Space storage facility. He took the time to go through the system and find the best unit option for us. He clearly explained different scenarios, including how we could save money by upgrading from a smaller unit instead of getting a new one. Very helpful, professional, and extremely knowledgeable about his job. Thank you for the excellent service! Nancy R.