Extra Space Storage

I never do reviews but someone must know how amazing Michael was. From the moment I walked in, he was VERY professional, friendly, and genuinely helpful. Michael took the time to explain everything clearly, answered all my questions, and made the entire process smooth and stress-free. It’s rare to find someone who truly cares about the customer experience, and it definitely shows here. I highly recommend this location because of the amazing management and top-tier service! In the midst of a divorce, he was a shining light in my day. THANK YOU. THANK YOU. THANK YOU Michael! ❤️

After 15 years with another company, Extra Space Storage bought out the place on 345 Shaw Road, So. San Francisco, CA. I store my disabled sister's belongings and will no matter how long she is unable to live independently. Extra Space does things in a far different manner than the previous owners. Fortunately, Mike helped me out, was patient and professional and understood. I received a notice of an increase in rent (no one likes that). Previously if I paid six months to a year in advance, I would receive a free months rent. Extra Space does not permit paying more than six months at a time. Hmmm.... Mike called me personally, explained the company policy, offered to return my check right away. And he did just that. I paid six months, followed policy. He called me and told me he received payment and it would be deposited on Monday so I would receive my receipt promptly. He is very easy to speak with, a good listener and an excellent problem solver. I have confidence in him; trust and respect are important. He has earned mine. Extra Space is very fortunate to have an excellent employee taking care of their customers. Thank you Mike, much appreciated service.

Very Clean and Well Maintained. I would highly reccomend Extra Space Storage for all your Storing Needs. and Michael goes above and beyond to make you feel heard. If i could give more than 5 stars definitely would.