Five Star Storage

EDIT: I want to come back and say, the manager I spoke to originally, Trisha, left me a voicemail this morning. I was unfortunately in a meeting and could not answer. But she said she is refunding my admin fee as I had to buy my own lock. I am impressed with this companies effort for customer satisfaction and I am changing my original 3 star review to 5😊 I’m generally satisfied with my storage unit rental experience. The facility is clean, easy to access, and the space is exactly what I needed. Customer service has been kind and helpful, including a call from a manger, even though they were based two hours away. However, I did encounter some confusion regarding the locks. I had purchased the required disk lock (as mentioned in the lease), and called the facility when I realized it didn’t lock the door. I was then informed over the phone by a representative that the facility actually provides its own locks, which are stored inside each unit—but this wasn’t mentioned in the lease, and I wasn’t aware of it until after I’d bought my own lock. When I checked in the unit, there was no lock. I was later instructed by the manager who called me from 2 hours away to take one from another empty unit. Additionally, I was told I would receive a follow-up call on Monday by the Maple Grove facility manager to ensure everything was properly set up with my unit, but I never received that call. Despite these issues, the space is great, and I’m overall satisfied with the unit. A little more clarity on the lock situation would go a long way in preventing confusion for customers.

Bays are clean, easy in and out. Rental process was easy. My only complaints are the bathroom was very badly in need of being cleaned, and the office/lobby hours were not as posted.

The staff, both on the phone and in-person were very pleasant to do business with and I would recommend my friends and family to them also!