Florida Covered Storage

BEWARE-other much nicer places nearby After 1 1/2 years I would not recommend Florida Covered Storage to anyone who values their RV and their money. Here are some of the reasons why I had a terrible experience with them: • Rude management. They were unprofessional, disrespectful, and unhelpful. They did not care about the customers or their needs after the flood and knowing it had flooded in the past. • Floods. The storage area was prone to flooding and they did not warn us or take any precautions. They did not even inform us when our RV was damaged by the water! • No communication. We only found out about the flood 2 weeks later when they asked us to move our RV so they could paint the area. They refused to give us a credit for the week we had to move out. When we got there, we saw a high waterline on our rig and thousands of dollars in damage. • No compensation. They did not offer to pay for the repairs or give us any discount. They would not pause rent while our RV was in the shop due to the flood damage. They also continually raised the monthly rate with little notice or explanation. • Unlevel sites. The parking spots were uneven and sloped. • Dirty and dusty. The storage area was not well-maintained. There was dust and dirt everywhere. Our RV was always dirty after having it detailed and taking it back until our next trip. • Not sure who owns this place yet we know they only care about making money and not about providing quality service or customer satisfaction. Dear owners-we planned to stay and had an emergency plan in the future when heavy rains would be in the forecast. Your RUDE manager and her unwillingness to work with us forced us to look elsewhere. We found a much nicer place for a little less money nearby. It has level concrete, power, and water. It is also very clean, secure, and well-managed with on-site presence. We are very happy with our new storage and we will never go back to this place.

We have been storing our RV at Florida Covered storage for 5 years. It is a very safe and well maintained place Management did send out emails advising us to move our camper due to impending hurricanes. The storage is located in Zone A and it does flood during tropical storms and hurricanes. We moved our camper before the hurricanes as was advised and had no issues.

FLOOD ZONE! DANGER!! Do not even entertain the thought of storing your RV, 5th Wheel or Boat at Florida Covered Storage. The fact that there was a flood and we experienced $16,000 ( Sixteen Thousand Dollars) in damages was devastating enough however the experience continued to get worse. We have no idea how long our Motorhome sat in over 2 feet of water because management failed to notify us of a massive flood. When we came to pick up our RV preparing to travel to St. Augustine we could see the water line on our RV. Everything in storage was destroyed. Generator destroyed. Wiring , censors all destroyed. We requested Florida Covered Storage not charge us for the Month or two that the repairs took place. Not only did management deny our request she indicated our lease would immediately be terminated if we didn’t make payment. She claimed it was the Owners decision. The lack of communication, poor customer service and the disrespect was at a level I have never experienced. Management never even returned our calls. Just nasty and disrespectful texts. As a business owner in Pinellas County for 35 years I could never imagine treating my clients in such a disrespectful manner. After the fact I have learned that Florida Covered Storage had a previous flood. That was never disclosed. They also just increased monthly fees. Unconscionable!! We found a wonderful place with great management after the repairs are completed. Never ever enter through the gates of Florida Covered Storage.