Lighthouse Storage

Great customer service was a big help. I couldn’t find my unit and they helped me find it while on the phone and called about billing issues and Janine helped me. Super smooth experience. Highly recommend.

I rented a unit from here online of course so first red flag. I get to the storage location to find the first unit they assigned to me was already occupied so then I had to call and speak to somebody about getting another unit which is absolutely atrocious there was a few dead mouse carcasses all different types of insects and roaches lying around the hall. So of course as anybody would do called back just to get a refund. Of course the lady tried to negotiate every different way before wanting to give me a refund. I then foolishly agreed to looking at another unit and if it was okay then might reconsider so I went and looked at it it was in much better condition and a much cleaner area but then confused why is such a drastic difference it looked newer. Also upon arrival I could tell that the building is not secured. The door lock had been busted or popped open. While meandering my way through the halls I could tell people had stayed there or do stay there. Had a foul smell of excrement and urine. Some spots in the roof were leaking. I wouldn't really recommend

This place is a nightmare. It is filthy and infested with mice ruining everything you have in the unit urinating and pooping on everything! Then there are the roaches crawling all over the unit. I lost a lot after storing with lighthouse storage. I did report the issues with the rodents and bugs taking over the unit and all I get was “we are sorry to hear about your bad experience” and the best part is this reply to the email I sent! While our rental agreement specifies that tenants are responsible for the condition of their stored belongings, we sincerely regret that your experience did not meet expectations. Seriously!!! I was in the unit 1 year and 2 months and only the last 2 months the mice took over with their little roach friends. My belongings were perfect when I put them in the unit! Stay far away from this place! Even the cameras are a false sense of security I passed by several times and the door was propped open for anyone and anything to enter and I stopped and shut the door so my BELONGINGS did not get taken by someone breaking in. DO NOT RENT HERE! No pest control, no real security and the disgusting nature of the environment look elsewhere!