Northwest Self Storage

Over the years I’ve stored with the company throughout 2 of its locations within the Eugene Springfield area. My belonging have remained safe and dry and access hours are generous. Good location as well. Sherry remains helpful and is on top of any concerns I may have.

I have used at least 4 or 5 storage areas, incl for a trailer, over the last 11 years I have lived here in Eugene. I've never had a problem. This unit was rodent infested in less than 3 months. Beware that they disclaim responsibility for anything and everything in the lease! This apparently includes pest control.

For anyone who is struggling with rat feces/rodent infestation at this location, like me. Contact Lane Co. Environmental Health or reach out to the justice dept. And file a complaint. These people need to be held responsible for this horrible rodent infestation that has ruined so many people belongings and confidence in the promises these people made. The supposed people in "Upper management" who I need to talk to ignore my requests and refuse to call me. All of my things in this unit are contaminated and therefore destroyed. I want my money back and Someone from their upper management to clean up this mess.