Northwest Self Storage

The staff at Northwest Storage are the best. For the last 3 years or so they have always been very helpful, and pleasant to deal with. In addition to the employees there, the facilities are clean, the arrangement of the parking and loading zone is easy, and the location was convenient for us, being just across from PSU.

In my experience, this storage facility has consistently fallen short of basic expectations. First, the pricing feels unreasonably high for the level of service provided. While I expected to pay a fair rate, the charges climbed over time without any noticeable improvement in conditions or communication. The biggest ongoing frustration has been the elevator, which has been chronically out of service during multiple visits. For a storage facility, reliable access is essential, and repeatedly hauling items up and down stairs is both inconvenient and unsafe. It’s unreasonable to expect customers to accommodate such a persistent issue. Customer service has also been disappointing. During several interactions, staff members came across as dismissive and unhelpful. Instead of offering solutions or even basic courtesy, they often seemed irritated by simple questions or concerns. As a paying customer, I expected at least a level of professionalism and respect that, in my experience, was not provided. Overall, I cannot recommend this storage location based on the issues I encountered. Between the high prices, ongoing maintenance problems, and consistently rude customer service, my experience has been far from satisfactory. I hope the management chooses to address these problems for future customers.

The units are not climate controlled. But they are clean and the prices are good. if you need to store something that could get ruined by humidity probably not the best place. But for stuff better protected in plastic tubs it a good economic choice.