Pink Door Storage & RV - Gilbert

Mike was awesome this morning getting us set up with an additional unit at Pink Door storage, they are so friendly and helpful. The units are clean and well maintained, it's super easy to get in with their mobile app whenever we need to. There are plenty of units and sizes to choose from and the driveways are big enough to move a semi through! Highly recommend!!

I really had high hopes for this place after it was built but I've been very disappointed. I moved my trailer here because it had covered parking, a dump station, a water station and a large area to maneuver. This was a step up from the enclosed dirt lot I had my trailer parked at previously. Here's my gripe. The front gate is almost always broken for one reason or another. Either the gate is closed and there are construction cones blocking it, or the gate is open and there are movable chain link fencing panels in front of it. If the gate is blocked, there is a secondary gate but the access area is smaller. It's not really a problem if you have a smaller vehicle, but it can be a pain in the bum if you are pulling a trailer because you have to navigate a tight turn. The turn can be exacerbated if there is traffic too. If the gate has fencing panels in front of it, there's no real point of having a gate at all. The security factor has been eliminated because the panels aren't that secure. Piggybacking off of that is correspondence we received Feb 18th that states: "Due to some very unfortunate circumstances while udpating our gate systems, both of our gates will be down from 10PM-6AM everyday until further notice. we know this may be an inconvenience to some, but we are trying our very hardest to resolve this issue in a timely manner. But we are monitoring our cameras and will have someone posted outside the gate monitoring people coming in and out of the property. We apologise again for the inconvenience this may cause some tenants. we thank you for your patience in this time. we would love to answer any questions that you have. that gate will be propped open during regular gate hours for people to come in and out freely during that time. we are still monitoring all cameras and the gate." My next issue is specifically with security. On one weekend, we discovered that the front office had left the front door unsecured. There was mail/packages out, paperwork out, keys on the desk and the door leading to the storage lot was also unsecured. (See photos) The only number available got us in contact with a "virtual manager" who told us flat out that there was nothing he could do to secure the office. Frustrated, we reached out to Pink Door and we were told via correspondence: "Someone either from the company, or a delivery company who has a temporary code forgot to close it. due to us being understaffed and in a transitional period with our office hours, we have to have some days closed and being virtually managed. I have never had an incident where the door was left open. But all tenant info is locked up safe so no one can access them except for company employees." We did request to have a manager contact us. No one did. And to top this off, rates went up $80 more/mo starting this month. Pretty unhappy with the lackluster security, chronically broken gates and expensive cost. Even though our old place was a dirt lot, its gate was never broken, the office was always locked up and staff was always physically present.

Mike is awesome to work with. Showed me multiple units as I was unsure as to which size I needed. Mike is friendly with great customer service. I was very grateful for the courtesy call regarding my bill as I was unaware the my credit card had a fraud alert on it. Because of this courtesy call, I was able to take care of the issue.