Public Storage

Honestly extremely disappointed here. I was told verbally by staff that my unit door would be locked with one of their own locks for security since the original storage unit lock wasn't working/ has a defect and that I would receive a call with the lock code once it was done. None of that happened.. So I came to the unit myself cause I never received a call. What seemed to be a temporary lock was placed, but my unit door still opened. It's fine for a temporary lock to be there but for my garage door to still open? That's just wild. And worse, I was never informed that my unit was left unsecured, even though staff knew the lock on the unit door did not work. Instead of securing my belongings as promised, I called and they only "submitted a ticket" for someone to fix it the next day in the morning at 9:30AM (is what they told me over the phone) leaving my property completely vulnerable overnight. It's now the morning of the next day, I had to leave work early to come and check on my unit and there's still not a lock on my unit. It was 11:10AM when I left the unit so almost 2 hours have passed since the estimated time they said this would get fixed. I had to leave work to come check my unit out since I'm not being updated at all, just to come and see that it’s left the exact same way it was yesterday. I called the customer service line, AGAIN, and asked to talk to a manager and the manager was probably one of the worst “managers” I’ve ever spoke to in my life. The manager on the phone didn’t even let me finish what I was saying and sounded as if he didn’t even want to speak to me. I asked him what we can do about this situation and he says, "thank you for calling public storage, have a good day" and immediately hangs up the call. With absolutely no rudeness behind my voice, this is how they treat their customers? Let alone, this is a MANAGER? This is who people are making managers nowadays? Absolutely ridiculous. I hate complaining, or worse, leaving negative reviews, that's one of the things I do least. I don’t think I’ve ever in my life left a negative review to anyone or anywhere. I understand how stressful it can be to resolve a customers complaint but this is a serious failure to protect a customers belongings and shows a lack of basic responsibility. I want to shoutout the employee there who’s trying her best to help me out but if that thing I have in my garage had been stolen, or is stolen, it would have been entirely preventable. I trusted these staffs’ words, and that trust was broken.

Alice has been amazing and great to assist with the process! she was calm and helped with making sure everything went smooth! Service with a smile!

I have rented a storage unit from Public Storage, Burnsville since July 2017. The facility is very reliable and safe, and my account and payments are easy manage on their mobile app.