Public Storage

after receiving a call back from the onsite PS manager I would give the rating a zero star if possible. I had reserved a covered spot for my brand new RV in what was advertised as a paved lot. However this section of the property is gravel, with a significant swale in front of it. I advised the PM I did not want to park my brand new RV on gravel or in a swale and his response was "take it easy" and hung up on me. The fact I called out the misleading advertising apparently struck a nerve. And no offer to refund my first months payment. this is why you don't see pictures of this area on their website.

Alexandra and Jessica were amazing. They totally saved me today. I rented a space to park my boat and when I got there it was too small. When I went to the office they were quick to find me a Covered unit that was large enough to accommodate my boat. They both were kind enough to show me to my new space and follow through to make sure it was a perfect fit. Thank you Alexandra and Jessica. Renting from Public storage is a blessing. Noah

I've rented here for years. I took my items out of my unit and talked to their customer service to let them know I was coming back to sleep up. He assured me I could do that and could access the unit until the end of the month. A week later I drove 125 miles to clean up the unit but they had already closed my account. There is no one manning the office. Everything is done by phone. Customer service sucks. I'll never rent from them again.