Public Storage

Roxanne at public storage on Desert Inn is an awesome awesome lady she was very kind very understanding and very patient couldn't ask for better customer service

First off your property lady was awesome. She was very helpful. But your vehicle storage is not at all secure. There is nothing she can do. Ownership needs to fix this During our short rental time of 4 months, our new Truck was broken into several times including having our window broken. When we returned on September 24th, we witnessed every stored car had been broken into. All broken windows on both sides of us. We learned that this is a known thing at this storage facility for the past few years for cars stored, but was never disclosed to us. Your company has a obligation when the vehicle area is continuing to be broken into, to properly secure the area and advise people that you have been experiencing a near 100% break in rate for vehicle storage. But no. What do you do? After only a few months you increase the monthly rate by more than 40%. Then you change the terms where if your area becomes trashed (like all the stuff ripped out of you car) and you fail to clean it up, a $50 fine will be imposed. Non refundable. For us overseas people using your storage, we can't just come back. We flew back just to get or truck out, repaired and to a safe place. Motion cameras with alert notifications are so cheap. A after hours notification could have had you able to notify police, at a cost of Pennies a day. But we paid $2099 just to fly back to move our car. You have a awesome lady there. Now give her the tools she needs to help protect the property

Locking the gates at 6 pm (5 on weekends) is extremely inconvenient.... thats around when most people get off work. At least offer an option to pay a little extra to get access until 10 pm or so, I wouldn't have rented here if I knew the gates closed so early. The ladies at the front are nice, and the units are decent, but practically every storage unit everywhere closes access at 9 or 10 pm