Public Storage

Brian at Public Storage was absolutely fantastic. He was very professional, kind, and patient, and took the time to answer all of my questions thoroughly. He showed me around the property, walked me through several unit sizes to help me choose the right one, and clearly explained how everything works. Brian also demonstrated how to use the app and even showed me how to open the gate with it, which made the whole process very easy and stress-free. Excellent customer service from start to finish — highly recommend working with Brian!

Very disappointed in the customer service and empathy both of the on-site staff and the corporate office. Hurricane Milton was two days ago. I received an email yesterday saying they were open. I went to the building yesterday to get much needed supplies and was locked out. There was no apparent damage to the building, the lights were on. I came back today and the gate was still locked. I could see someone walking around inside the office, but they would not come to the door. I was unable to get an actual person on the phone but was able to chat online with a representative and they were not helpful. Eventually, the on-site staff came outside for something else, and I got their attention, but they refused to let me access my storage unit because the email saying they were open went out “too early.“ I explained the situation to him, but he refused to unlock the gate and let me even walk back. In the time that I was there, multiple people came to try and access their belongings, needing things like spare parts for generators and tools to repair hurricane damage and were turned away. The whole reason I moved things to the storage unit was so that they would be safe and I would be able to access them after the hurricane. To not be able to enter the premises, even though there was electricity and staff on site is ridiculous. I will definitely be relocating my belongings to a locally run storage business that understands people’s needs during and after hurricanes. Additionally, there was debris in the parking lot that could easily create a hazard for vehicles, turning in off of Tamiami. After two days, I would expect them to have cleaned up such a small amount of debris.

Brian was very helpful with my journey into Public Storage. He helped square away on how to sign up, what to look out for, and answered all my questions. I remember Brian when I had gone to the S. Tamiami location because we were looking for options for an elder friend of mine and we had spoke to Brian back then (2 years ago). Just as cool back then as he was today in helping me. Salt of the earth dude and calming energy. Thank you for all your help bro.