Radiant Storage - Beaumont

My experience here has been more than great. Office manager Raven has been very helpful in getting me in a unit while informing me on all things regarding the facility. She’s always on time and very welcoming.

Been there two months no complaints so far very reasonable prices!

I rented 2 storage units when there was an online special and had $25 credit for each, so that when I got to the place in person I'd be charge only the difference. However the guy accidentally charged me full price for one of the storages so he wrote a note for the next month to remind himself to apply that $25. Unfortunately I never moved in so I ended up canceling and expected a refund of $25. However the management changed and everything was now being done over the phone. I sent them receipts as proof of the online payments I made and the charges from my bank and they still don't want to give me back my $25 credit. They are thiefs, do not rent here. Customer service is terrible. I spent a lot of time calling about this and was given a ticket number and was told I'd receive a check in the mail for the $25 and when I didn't get it I called back and it's like I'm going through the same process of trying to get my money back all over again. They keep fighting me on it so they don't have to give me my money back. I was contacted by someone some time after that sounded like I was being contacted from the States, and they were able to give me money back. I didn't even bother to tell them that it was a 3 month special because I was just done with it. This person was very nice and knew what to do. However I would never rent there again.