RightSpace Self Storage

The people at the location are awesome ..it's the customer service people that you get on the phone I had an issue I wanted to pay my bill which I was a month late they put a lien on my storage unit and I have the money to pay but they won't let me! I said oh I see you're holding my items hostage they say I owe them over double plus lien fee I went to make a payment online and could not I called and was told unless I pay over 400 dollars I can't make a payment ..I was trying to make a partial payment which would of paid last month. This months payment was due on the 21st which as of today is 8 days late! I'm trying to pay last months and late fees and was gonna pay this months on Wednesday coming up .and they are refusing to take a payment!! This is very unprofessional and shows me they care more about auctioning off people's belongings more than they care about their customers! I have payment! Why they don't take it? And of course the office has been closed since Wednesday it's now Friday because of holiday so I can't even go and talk to the manager there! They are great people in that office ..it's the corporate offices NSA that are unprofessional and rude they don't want to work with their customers at All! Totally disgusted with NSA...I sat on the phone almost an hour trying to pay my bill and they would not let me! And I have had my stuff in there almost 4 yrs and they always keep raising the rates!

Amanda today went above and beyond. I had a situation with my lock and she provided me with options. She also assisted me with the new lock and found away to help me save money. Amanda is friendly and professional. She made my experience with the storage a piece of mind. Thank you Amanda, you deserve a raise!

Amanda was amazing! Great customer service, very knowledgeable Explained everything to us. And was very patient with us. Highly recommend this storage facility.