Rocklin Springview Mini Storage

This 'Mom and Pop' storage business truly cares about its customers and I'm happy to give them my business! I live in LA but my parents are from the area, and we both visit the facility. The prices are excellent and so is the customer service. Chris, the young man who manages the office, is patient, understanding and keeps it classy and professional. I'm questioning the review posted by a disgruntled customer. First of all, Chris has gone above and beyond to help me and my parents with my concerns and questions, and treats people with respect. I've also seen him retain an impressive level of patience in the presence of irrational and rude behavior. Furthermore, although rodents and insects are par for the course at any storage facility, I've NEVER seen a rodent in our storage, or rodent damage. However I have seen evidence of pest control, so it seems like they truly do care about preventing any infestations and are taking proper precautions. I love this storage facility and value my relationship with the owners. Thank you Springview!

I ended up moving to Rocklin and needed a storage unit. I shopped around and found Rocklin Springview Mini Storage. To my surprise, they had very good deals online! I was able to move in the same day I moved out of my old apartment. Chris, the on-site manager, made sure that my transition was seamless! Every step of the way was supported in full by the wonderful customer service that I received. I want to thank Chris for helping me out during this difficult transition. I would gladly recommend this storage facility to friends and family.

This would have been a higher rating if I would rate previous experience before today. I pulled in to pay for my monthly rent early. Chris (who identified himself as the manger) told me to wait while he helped another tenant. When Chris was finished he approached my car. I told him I had credit on my account as I overpaid last months rent. I passed Chris my card for payment and to my shock Chris was bending my card. I understand a nervous habit though when I asked Chris to be more careful with my card Chris said "I can't guarantee I wont bend it again", then told me I could have my card back and pay over the phone to guarantee it wont get bent. Chris also told me my card was already bent (like it wouldn't hurt it anymore). I am aware my card is bent and was asking for extra care for my property so no further damage could happen and it would be an inconvenience to have to replace my bank card. I asked Chris for the contact of his supervisor and he assured me he would report the complaint on my behalf. I told Chris since he would not give me a contact to report a complain on my own Id write this review of the lack of professionalism I was shown today. Chris called me after I left to ask me not to write a review and offered to give a discount rate for my unit if he discussed with the owner. Words were exchanged and he told me to take my business elsewhere. I wanted to pay in person and not over the phone. Suggesting I leave and pay over the phone after asking for more care for my personal property I feel was not too much to ask. This is an isolated incident however does not sit well with me and makes me think how I could be devalued as a customer. 1 star