Secured Self Storage

I rarely leave negative reviews, but this experience was bad enough that others should know. I was trying to resolve a late fee on my account and made multiple trips to the Secure Self Storage facility to take care of it in person — and the office was closed every single time I went, even during posted business hours. I also tried calling several times and no one ever answered the phone. When I finally was able to speak with the manager, they were rude, dismissive, and completely unhelpful. Instead of understanding that I had been actively trying to pay, I was treated like I was the problem. If you expect basic customer service or communication, don’t count on it here. Very disappointing experience.

Good luck getting to ur unit in the winter. Your responsible for removing snow to get access to your unit.. ps they provide a shovel to clean

I've been here awhile. From the first time I called Julie was an angel, so nice and very helpful! When I wanted to upgrade to a bigger unit she was on top of it and tried to get one close to the unit i had so I didn't have to move very far. Amazing customer service and good prices. I Have no bad things to say!