SecureSpace Self Storage Everett

I have just did the reservation thing online and paid for my new unit which was super super super simple and easy to go thru, there's no problems I have come across so far everything's looking AMAZING! :) ILL LEAVE a 2nd review tho after I have moved in and experienced everything todY too for the 1st time here. Excited for the new unit at secure space storage:)

I'm already loving this storage place. I made a reservation for a Tuesday to move into a unit. I paid for it but wanted to see where my unit would be so I went into the location on the Thursday before my Tuesday move in. I spoke with Ivi who was more then willing to show me the space as well as other notable things on the property. She even let me have access to my unit a few days earlier free of charge so I could get stuff moved over from my last storage. The staff is all super kind and friendly. The place is generally very clean. Bathrooms need extra attention most of the time but the fact that there are bathrooms is a plus. Love this place and highly recommend it.

Everything started good, had everything I was looking for. Good location, inside, upstairs unit, secure with code for access to elevator, building and property. Reviews were mixed and I was hesitant but went with them regardless. After a couple months everything was great and I figured the bad reviews were petty issues. Fast forward to about a week ago, I drive 30 minutes to find a hand written note on the code machine outside the gate. It reads that both elevators are down and they are working on getting them fixed. One elevator has been down since well before I started renting and now the other one is out which means no access to upstairs units. No contact from management, no email or call informing us that we can't access our units or will not be charged for the time we don't have access. Now it's been a week and still no fix or contact. This is unacceptable. All my clothes are in my unit and I've been unable to change as I can't afford to go buy new clothes. Had they contacted us I wouldn't have now wasted three trips to my unit to continually find the same note on the building. If you can't get an elevator fixed within minimum 3 months you don't appreciate your tenants. Now that both are down and you don't openly communicate the issue you are intentionally committing fraud. You obviously don't appreciate the people who rent from you as well as don't care about their time and energy. You can't restrict access without reason and being unable to maintain your own equipment is not reason. Not only do I expect not to be charged for the time I have been unable to access my unit I expect a credit for the multiple wasted trips, gas, time, and energy just to find out I have no access. This should have been immediately acknowledged and there should have been updated communication consistently. You have given no time frame, no info, and are keeping us from our possessions illegally. Had I been made aware it wouldn't have been much of an issue but not disclosing this is a complete mishandling of the situation. In my opinion this was intentional in hopes to not have to refund the entire facility that rents outside the first floor. I will be looking elsewhere for a more honest place to store my things once I regain access. Tho it appears this won't be anytime soon.

I think his name is Scott and I can’t remember the other gentlemen’s name they were both very kind and attentive to my needs got me my second unit very close to my other one so it’s been very convenient and easy. I think this place is pretty good for a storage place. They also took time to listen to what my needs were and accommodated them to the best of their ability. Even though i did not use the accommodation they still took the time to listen and write out my estimated total ext. so thank you very much

I just got done leasing my storage unit the associate that helped me named Robin was absolutely awesome! And the office Managers,Scott and Ivi were unbelievably incredible also, everyone here is Very helpful, incredibly informative and thorough also unbelievably kind! Securespace self storage Everett is the way to go!