Self-Storage at U-Haul

DO NOT BOOK IF YOU’RE EXPECTING TO USE AN ELEVATOR. This experience soured my outlook on U-Haul… My original reservation for a moving truck & trailer was changed the night before pick up and I had to find transportation elsewhere. Then, when I arrived to the storage unit, a representative there informed me that there was no elevator and my unit was on the second floor. (3429 Gardella Plaza Livermore, CA) I was shocked that the answer to this issue was to either climb the stairs or cancel the reservation. This location should look into investing into an elevator since the representative mentioned that this is a reoccurring issue. I was not satisfied with this experience at all and how this was handled.