Sequoia Self Storage

The front desk had an attitude with me. As someone who has provided much more professional customer service for 5 years, there’s a clear difference in tone between saying to someone “Who are you? I don’t know you” and asking someone “Are you a new or returning customer?” This does not leave a good impression at all, and certainly leaves a lasting impression. My family has only had a unit here for 10 years. I understand I’m new to coming to the complex and the staff did not recognize me. However, I don’t understand the clearly out-dated attitude I received initially from the front desk. It wasn’t very helpful or conducive to the conversation when I called back to clear things up, the same staff member immediately said “Okay, listen..” as if I wasn’t willing to hear her out in the first place, or as if I approached the conversation with any other attitude besides politeness. It was clearly a rude attitude on their part. I wish I didn’t have to leave this review in order for this concern to be properly addressed, as I understand the staff member did not see anything wrong with her tone. It didn’t help that another customer had to leave their two cents with the staff, making the situation even more complicated. I love being able to have a storage unit that is convenient for my family. It is very inconvenient to have to have this conversation with the staff in the first place. This isn’t even the first time a family member of mine has had a similar experience with the same staff member at the front desk. There’s a pattern that must be addressed, even if would want to continue to use this location regardless.

i went in on 2 different occasions asking for a storage room and prices instead of her asking replying to my questions she continued to cut me off and ask if i had rented from her i repeatedly stated to her no i’ve never rented from this facility before fast forward 2 weeks later i return to i ring the bell 3 different times had me standing there for 15 minutes when it clearly states they are open so i decide to call she returns my call 20 mins later and still refused to rent a unit to me stating i’ve been there before.. That manager needs some classes in professionalism i will never return to that property again she needs to be removed

We called to inquire about storing a cargo trailer and the lady we spoke with was very friendly and provided us with everything we needed. The facility is clean enough and we love the fact that management is on site 24/7. Dogs patrol the area and we felt satisfied with leaving our stuff there. This place gives you the impression it is more "mom and pops" and we like that versus a commercial feel.