Sherpa Storage Mines Road

We rented a 10x25 spot upstairs and we were happy with our experience. The staff laughed at all my jokes and were easy to converse with. I recommend Sherpa for your storage needs. Give them a try, will ya!!!

When looking for a storage unit, the following items are ones of importance to me (in no particular order). After being at this location for 2 years, these are my observations. 1. Unit Size There are a lot of options on unit sizes (a few sizes that other storage facilities do not offer). 2. Cost The cost to get in was more than affordable. It was a deal (outside of the first month deal I was offered - the standard monthly rate was absolutely comparable to others in town.) Over my 2 years at the facility, rent was raised 5 times, "the economy" being cited as the reasoning. By the time I left, my rent was significantly higher than when I signed my contract. 3. Location Prime location in town - easily accessible from the downtown areas as well as the Springtown side. 4. Contract Terms Very long contract for this facility and the wording is very vague. READ YOUR CONTRACT and make sure you understand it. *Standard for any contract you sign. 5. Ease of Access There is a pin pad at the entry gate - 9/10 you'll be getting out of your car to ensure that you can reach the pad and not hit the guard rails. The gates are frequently out of order, as is the pin pad that controls them. There is no app to allow you access into the facility from your car. There is another pin pad at the door of the facility once you get through the gates to provide you entry to the units themselves. This pin pad has issues as well. There are NO drive up units. The only entry to the facility is at the other end of an upward-sloped ramp / a stack of about 8 stairs. The door to the facility is abnormally heavy. The door stops are not quality, so the doors frequently close on you while you are attempting to get your items through the doors. Carts are provided for guests - a total of 4 or 5 carts, ranging in different sizes. There is a freight elevator in the facility for second-story units. This elevator is frequently out of order - Without it, you can not get anything into, or out of, the upstairs units. *Ensure both the gates AND the elevator are in working order on any day you are moving items in or out. (There are 2 flights of stairs to walk up with your things, if not.) 6. Customer Service I've had no issues with the customer service rep - she is very kind and does her best to assist when needed. 7. Temperature Control There are no temperature controlled units. 8. Quality of Facility The inside of the facility is pretty rough - repairs that need to be done are ignored, or bandaged with packing tape. Pest boxes can be found in most corners of the facility. I've had no issues with pests or bugs in my unit - not even spiders. The bathrooms and water fountains are not in working order (and have not been for the entire 2 years of my stay.) Overall, this facility served my needs in a bind, but I was eager to move my belongings to a new facility with better rates, access to my unit and a higher-quality facility. I personally felt with all the increases in pricing, we would see some of those increases go towards fixing the damages in the facility, providing a more secure freight elevator or better access amenities.

Rented storage on the 2nd floor for close to 5 years. Place is clean and safe, the site manager is sweet, BUT... There were rat droppings on my containers. Their elevator is almost always out a few days every month. This is the most annoying part of this facility. Do not rent any lockers on the 2nd floor because of this issue. Moving heavy items down the staircase will be a challenge. Today is our last day with this rental, and we hired movers; instead of an easy quick transition, the movers were physically challenged. These poor guys were using the stairs!! We were paying them by the hour and it looks like the amount of time to bring them down will triple our cost!! We should be reimbursed for this cost and inconvenience. It's such a disappointing experience.