SmartStop Self Storage

Outstanding Customer Service – Sharon at SmartStop I had an excellent experience at SmartStop Storage thanks to Sharon. From the very beginning, she was incredibly professional, kind, and attentive. Sharon took the time to clearly explain all the options, answered every question with patience, and made the entire process smooth and stress-free. Her knowledge, positive attitude, and genuine willingness to help truly set her apart. It’s rare to find someone who combines efficiency with such a warm and welcoming approach. Because of Sharon, I felt confident and well taken care of in my decision. Smart Storage is very fortunate to have her on their team. I highly recommend this location and especially Sharon for anyone looking for outstanding service.

I highly recommend Smart Stop on Coral Hills Road! The units are clean and bright. The team (Sharon & Ebony) were VERY friendly and more than helpful and knowledgeable about the area. It’s a great place to store your items. The restroom was CLEAN and secure.

BEWARE STORAGE CUSTOMERS! It is your First Amendment right to Freedom of Speech and to your personal opinion. Also, to be free from a claim of tortious interference, slander and libel for telling the truth... First and foremost, I am a Florida Licensed Real Estate Agent and a former president of a large Apartment Association in Florida, as well as a former Condominium Association board of director and a former long time property manager/owner and storage unit manager/owner. Further credibility in my review here comes from the fact that I paid in full and on time every month as charged by this storage place, I moved out well in advance of another months rent due, I checked out in the office in accordance with the lease agreement and I left the storage unit clean and ready for the next tenant to move right in with no prep work needed from SmartStop. SmartStop has no grounds to disparage my credibility in leaving this review nor do I find they have an excuse for how they conducted business with me. See my storage picture showing my storage unit clean and free of any items... As for the review, if the rental rates at this place were standard and long term across the board, if you could sign a lease longer than a month-to-month lease, and if the rental rates were not more than doubled after a few months with the excuse we raised your rent because of "market conditions" then this place would have received a 5-star review from me instead of the 1-star they are getting now. I asked several renters the day I was moving out what rate they were paying. The rates were all different but the common theme is once you place your items into storage here, your rate is going to go way up more than you would imagine and from what I experienced it was more than doubled the original rate with another invoice coming if I didn't move out in time that showed an even higher rate! SmartStop is "Smart" in knowing that especially for an Out-of-Towner that when they substainally raise your rental rate, you either pay it or move out but they know it is difficult and can be expensive and time consuming for you to drop everything to get your items and move them somewhere else. In my opinion, SmartStop purposely has you sign a month-to-month lease so they can raise your rate as high as they want whenever they want and when you call about it, they will tell you they mailed you a letter of rate increase and the rate was raised for "market conditions". I didn't receive a letter of a rate increase nor did the other renters I spoke with concerning the rates receive a letter. SmartStop will email you on everything else but will not alert you by email along with a thirty-day certified letter return receipt requested that they are going to substainally raise your rent. They also know many people can't afford the increase and when the renter can't afford to pay the high rent nor get their things out of storage in time, they lose them in an auction held by SmartStop and SmartStop banks money from unpaid rent, clean out fees, etc. I originally liked the facility and the person I spoke with in the office when I moved my storage items in but 9 months later now, I feel robbed but very relieved to be out from underneath the beating of their high rent. I did not and do not conduct business this way. When I unexpectedly needed a storage place back in January 2025, I did not have time to fully vet this place before leaving town. The only way to conduct business with SmartStop without getting burned by high rental fees is you must get into a rental agreement with them that guarantees the rental rate and any other aspect of the lease will not change for the period of time needed. After which, it is customary for the lease agreement to then go into a month-to-month lease. If SmartStop insist you can only sign a month-to-month lease with them, I would run from this place! ...SmartStop, no need to answer this review with your typical sorry and call to discuss with our team routine. Your same routine answer for bad reviews in no way corrects the issue nor makes it better.