SmartStop Self Storage

I did write a review and decided to add on to my previous review. I’m extremely disappointed with this storage facility. The customer service is consistently terrible, and when we had a serious issue, they made the situation even worse. The drywall in our storage unit collapsed after getting wet, and the drains on the property don’t actually drain, causing flooding that damaged many of our belongings. When we tried to file a claim, the claims department was an absolute joke—unhelpful, dismissive, and made the process so difficult that we eventually gave up. In the end, none of our damaged items were covered. This facility is poorly maintained, unprofessional, and completely unreliable. I would strongly advise anyone to look elsewhere for storage.

Excellent experience with Smart Storage! James Rowe was incredibly helpful and made the whole process easy and stress-free. He was professional, friendly, and quick to answer any questions I had. The facility was clean, secure, and well organized, and everything worked smoothly. I really appreciated the great customer service and how simple the entire experience was. Highly recommend Smart Storage, especially with employees like James Rowe!

Ron and Jake are incredibly helpful and friendly, very happy to be working with them! They've made my moving process a lot less painful and very smooth, and helped me out without me even having to ask (I'd never used a cylinder lock before)