Storage Rentals of America

Our unit was damaged by water and we lost a lot of belongings, we are trying to reach anyone and they don't want to pick up or just hang up on us. As other reviews have stated, it's dirty, the trash is always full and the fact that water got into the indoor units?? Many people are throwing away belongings. Some of my items are irreplaceable by loved ones who are not of this world anymore. I just want to leave this place and never come back. If you want a place with clear and easy communication, don't rent here! I'd give it 0 stars if I could.

I like the fair pricing and having an alternative to the big corporate conglomerates that have been buying out our local small business storage facilities. Then doing absolutely nothing to significantly hike up the prices. I once was a client of what is now an "Extra Cost Storage" . I was glad I found this place as it is realistic in keeping its price points low. The facility I am in is unmanned most of the time. There is no on-site office, but it is manageable by a nearby sister location. Whereas "Extra Cost Storage" tried justifying their price raising by claiming they hired more on-site presence, only to dismiss their staff later, but keep the price up. So we end up paying for more, while they deliver less. Storage Rentals of America, continue to help keeping the price points low for your consumers as this is what drew me to your facilities.

Save yourself time and a headache. Do not rent here. Along with numerous rental increase rates, the garbage is always full. The gate entry is always dirty with trash on the ground. Management is rarely available. The last 2 times we've called because both times we couldnt get into the gate, no one ever called us back. The first time management changed the gate access time from 6 am to 10 pm to 7 am to 7pm daily, without notifying us. As if there is staff at this location that need to be present. Its a self entrance self-service facility so why they limit you on times to access your belongings is beyond me. Needless to say I was denied access because the "facility " was closed and I was there between 8pm to 9pm. Although, the gate still had the 6am to 10 pm access hours on it. We never received a call back apologizing for the inconvenience or the failure to communicate the change in advance, just a notice in the mail of the change in gate access hours, a few days later. Again no return call. Fast forward to this past weekend and needing to grab some tables and chairs for an event we had, we pulled up to the gate, entered our code and couldn't get into the gate again. Its 2pm Sunday. The sign on the gate was altered w a black marker (very professional) to reflect the "new" hours 7am to 7 pm daily. When i called, to my surprise, someone actually answered the phone! (Thus the star rate of 2 instead of 1). Although the person who answered was nice enough, she really couldn't help me figure out why the gate wasn't opening. Instead of saying the gate was broken (date and time on key access was 3am for a date in 2016), she first tried to give me some override codes for the gate to open with no success. She placed me on a hold to see if she could get someone to help open the gate remotely, but came back and gave me a statement to make it sound as if I was outside facility hours. So when I asked a clarifying question of "are you telling me that besides the hours changing to 7am to 7 pm, we now have no access hours on Sunday?" At first she said yes but then after I fussed about where the communication is about these changes and why is there such a huge restriction on customers getting to their belongings, she said let me double check. I was placed on another hold. She then came back and said it was because there was no management available on site. When I explained there is never no management or staff on site at this location and questioned why that would matter, the explanation became it was because there was no management available for the day and because of that the site is closed. Moving forward, I guess I will have to call and request the vacation schedules for the management team, so that we can make appropriate plans to access the facility and get the things we may need in advance. Just a caution to anyone considering this site. Initially, years ago, it was not like this. I've been a customer for years and never had so many problems before until the past year. Not sure what's changing but its definitely going downhill. If you read some of the comments the good ones were years ago. The negative ones, you basically have to keep on management to get results. The person who complained about checks getting lost, so late fees can be added, is correct. Or invoices showing up w little preparation time, I believe it. We had to change from allowing our bank to send a check because one conveniently got "lost" after all this time, which created a late fee and a ton of confusion because no one knew how to explain it correctly until we actually spoke w upper management. Who by they way, conveniently had the situation happen w other customers when they allow their banks to pay the bill. Now we just pay online.