StorageMart

I recently enjoyed a very pleasant experience with Lauren, during my visit to Storage Mart on Wrights Lane, Fredericksburg! Due to a change of plans, I was seeking a Storage facility closer to my home. I was "very" appreciative of Lauren's beautiful personality and professional demeanor! She represented your Company "very" well! I shared what my needs were. She covered the price list, showed the units (which were very clean), and thoroughly covered the Contract. Lauren is a "real" asset to your Company, and I will without reservation, recommend this facility to family and friends. Mary Hayes

Facility was very clear and well kept. Lauren was very friendly and helped me with everything I needed and answered all my questions that I had.

In the process of selecting and reserving a storage unit online with the Missouri home office staff for my upcoming long distance move, I was able to speak with the reservation staff person, Robin. My original unit of interest was no longer available, but she offered me an alternative unit with the same promotional terms. Upon her thorough explanation of the entire process, upon which I made my decision to lease, I made my initial payment. There was some sort of technical issue that I brought to her attention. The terms that we’d discussed were incorrect in my emailed lease agreement that I was to electronically sign. Robin quickly told me not to sign anything until she could speak with her supervisor in order to figure out what happened and get things straightened out for me. She told me that I would be called ASAP. That same afternoon, Robin’s supervisor, Natasha phoned explaining what happened earlier. We discussed alternative solutions with the same promotional terms. I made a choice and my lease agreement was setup with her. Lastly, the following day I phoned the property manager, Lauren who gave me the local details to facilitate my move in and unit requirements. Robin was responsible for the smooth management of a challenge. Her personable attention to details and follow through for my successful rental transaction was second to none.