StoragePRO Self Storage of Santa Rosa

Let me just preface this by sharing that my family and I had been customers on and off with StoragePRO for many years. If you can look past the flashy new building next door, you’ll see the same, tired old incompetence this facility has. My mother recently had an incredibly stressful experience here during the holiday season. The facility has been plagued by "power issues" that cause the doors to jam—a problem that seems to be a recurring theme for other customers as well. This made her unit completely inaccessible on Thanksgiving, of all days. When she brought this up, the manager, Kathy, promised and offered her a discount to compensate for the inconvenience of being locked out of her own unit. However, Kathy never followed through on that promise. Instead of an actual resolution, they tried to point to a "$1/mo" promotion for new units, which is a total slap in the face to a long-term customer looking for accountability. To top it all off, the new staff member, Ramon, was condescending and outright rude to her when she tried to discuss these concerns. It is disappointing to see a business treat loyal customers with such little respect. If you value reliability and staff that actually keeps their word, I suggest looking elsewhere.

Very positive experience dealing with Danielle at Storage Pro. She had my name & site info ready for our approximately 30 minute session creating needed paperwork for rental. 5 star experience! Dan Miller

Very clean storage facility and friendly staff. I’ve had a unit for years here and the staff has always been very nice and accommodating. Best storage facility in Sonoma county!