Stuf Storage - Downtown Oakland

I've rented storage for over a year now and would strongly recommend avoiding this place. Fees will automatically increase after about a year. I've been locked out of storage during regular hours - currently waiting over an hour for someone to come by and fix the digital lock to the front entrance of the facility. And the ceiling light in my unit shut off several months ago - so I can't properly organize my space and things. I've also experienced ceiling leaks during rainy weather on multiple occasions. I've both emailed and called customer service and have been told these issues would be addressed, and they have not. Absolutely stay away. UPDATE (10/6): Stuf moved me into a smaller unit at the same monthly cost and gave me a nine month 15% discount to account for the time I waited for the issues to be resolved. The new unit has good lighting and no apparent leaks. Unfortunately, several items in my old unit were damaged by water and mold and had to be thrown away. I'm glad for the workable resolution and I decided to stay because the location is safe (on a quiet block) and convenient (next to 19th Street BART). I also want to note that Kendahl on their team was excellent throughout this process - responsive, helpful, and professional.

WARNING!!! WARNING!!! WARNING!!! THE EMPLOYEES AT THESE STUFF STORAGES ARE ENTERING UNITS AND STEALING EVERYTHING OF VALUE FROM THE RENTERS. THE COMPANY AND THE MANAGEMENT ARE AWARE. THEY DO NOT WARN THE RENTERS ABOUT THIS AND WHEN YOUR BELONGINGS AND STOLEN THEY BASICALLY TELL TOO BAD FOR YOU AND DO ABSOLUTELY NOTHING. IF YOU RENT HERE IT WILL TURN INTO A NIGHTMARE. EVERYTHING I OWN OF VALUE WAS STOLEN BY THERE OWN EMPLOYEES A WEEK AFTER I RENTED A UNIT HERE.

We've had a great experience so far when the Stuf storage in downtown Oakland. The remote customer service is responsive good at problem solving. Alerted us right away when we had accidentally left our unit unsecured. Sent maintenance out right away when someone had locked the new unit we were moving into. Other customers we've met their are all very nice . Not all units are equally well lit, so I'm going to reach out to customer service to see if there's anything we can do to get more light in our space.