Sunbelt Self Storage

The best customer service in business. Can't express that enough. Mr. THURMAN and his staff go above and beyond, ...making a challenging/stressful situation manageable!!!! The storage facilities are well maintained and secure. The price is perfect for someone with a lifetime of treasures and memories to hoard and protect under lock and key. Thank you Sunbelt and Mr. Thurman!! Sherry S. BAYLOR and Family.

I want to share my experience I have been renting for 3 years and I was leaving an abusive relationship and Mr Mike helped me and I was going thru so much I was thankful for his kindness. Well my ex was financially abusive and it made my life spiral out of control . I continued to rent but the last year it was hard to pay - so many challenges the police were not helpful at all either . So I kept my stuff there and told Mr Thurman the new manager I would pay be patient not trying to run from my debt and all my babies albums baby stuff family ornaments in there. I called often and emailed too Mr Thurman did not call me or even email me back . I emailed a copy that was given from family abuse advocacy stating by law I’m protected and my bill will be paid . I spoke to Mr Mike told him situation and he assured me of the situation . I got no mail no calls I’m asking for help I will pay for my family treasures ! I lost everything .i called another location miss Kim helped me and she really could sympathize and also stopped the tears. I get a call the next day Mr Thurman yelling at me why did I call Plano office and talk to area manager but I was charged with late fees on top of the rent , I was asking to keep bill down .I asked to stop yelling at me could not believe the lack of compassion I had to call someone I could not talk to his boss or the owners.I was directed from family victims services. Again I will be paying bill. Today I call to update them and I was told my stuff was auctioned off . I did not share the journey of violence I already endured ! I am telling you do not rent here! The customer service went down , they close early and mainly if these people can’t help victims or even be kind I am still going to pay my debt even if I was wronged . Business is business but take your business elsewhere ! I called to ask if they could give my number to auction buyer no! They did not even want to help ! I was given an attitude and Thurman would not even get in phone ! I googled auction name and guess what it’s the same people ! I have a legal aide attorney if anyone had this experience please share I’m sharing everywhere !

Wow! Wow! Wow! Manager Mike is an awesome guy! My family and I were going through some difficulties with our new apartment complex and we weren’t able to move in on schedule. Mike was very understanding and allowed us to keep our belongings in storage 2 extra days after our month was over. These days it’s extremely hard to find good people (like Mike) who genuinely care about others. Maybe I caught him on a good day, who knows? But he took really good care of us. They also do a GREAT job with keeping up with the facility! Highly recommend this place!!!!