U-Haul Moving & Storage of New Britain

large women called the cops on us for parking there instead of kindly asking us to move and was screaming like a psycho in the parking lot at people for no reason. Extremely unprofessional and terrible for business… Will never get a uhaul here because of her. You definitely lost multiple customers because of that good job being angry at the world

I don't typically leave reviews but I have a problem with calling an establishment and there being no answer especially over the course of 2 hours multiple phone to hear recording telling that they're open 7 days a week but apparently Care less about assisting customers attempting to get work done and calling to verify pricing. Rather not waste my time to go and experience the lack of care in person, take your money elsewhere!

Make sure if you have the rent from them and you check every part of this vehicle. Including the inside roof and the top of the truck. They charged me $400 extra and never told me. When I called they said there was a hole in the roof and there’s a patch on top they don’t use. So they assumed it was us. we didn’t do anything to this truck so it had to be the people before us and they didn’t check it thoroughly enough. And because we went a long distance, they they checked on the truck thoroughly. It would’ve been one thing if we accidentally made a hole in the roof we would’ve gladly pay for it. But when they said that we patched the roof over the hole, we knew we did not do that. You can’t even fight it. What they say is final.