U-Haul Moving & Storage of West Des Moines

The nicest, the funniest, and most patient person I’ve ever worked with. Seagba came in a clutch and helped me work out a the proper plan for my trip, and patiently waited for me to get my personal finances figured out too. Super cool dude.

The manager of this location, Zach, is amazing. I had a horrific experience with Budget Truck Rental over Labor Day weekend, and Zach saved me. I reserved a truck online with Budget from St. Paul MN. I drove down to the Des Moines area to get my truck for a last big move of my belongings to St. Paul. Family and friends had all reserved our Labor Day weekend for this. I showed up at Budget with my reservation printed out and ready to go. They informed me that - although yes, I had reserved a truck -- they didn't have any trucks to rent all weekend. The dispute with Budget went on for entire day and a half, with them giving me a million ridiculous excuses and blaming it on me because I reserved the truck online and didn't call to confirm that they actually had trucks. In defeat, I showed up at U-Haul on Labor Day just to unload a few things from my storage unit that would fit in my car. Zach happened to be at the front desk. Zach, you are my superman. You went above and beyond the call of duty to help me secure a truck so I could empty out my storage unit. I cannot say enough about the lengths that Zach went to to ensure that I had a stellar customer experience. My advice? Forget Budget. Go directly to U-Haul (and Zach in West Des Moines!).

This location has some of the best staff and works so hard to make everyone happy. While they are under construction, they still manage to keep the place clean and work around everyone’s needs. Renting a truck is very simple and same with storage units. It’s climate controlled with elevator access to all 4 floors. You have a bay area where you can drive in instead of dealing with heat or cold, and it’s all very secure with card/PIN code access. They also have some spectacular move in deals as well. I know some google reviews aren’t the best but honestly my experience has been that the staff IS trying and working hard to please everyone. Keep up the awesome work and can’t wait to see how everything will look after construction is complete!!