U-Haul Moving & Storage of West Lancaster

Very Professional. Pleasant atmosphere. This was my 3rd rental in about 3 months and everyone I've dealt with here from check-out to return check-in has been a pleasure to work with. They always explain the process and return options.

Manager there helped and made it quick and easy to rent trailer and left in under 20 mins will use again thanks

The people are nice. Process is slow. Take a full recording of the truck before you leave. The truck had been tagged(spray paint), lots of scratches, dents, the key didn’t come out of the ignition. There was broken glass on the ramp when we got it. Just document the whole way through. The way they wanted to do everything electronically using older scanners was slow.. This store doesn’t seem very cared for by corporate and the employees are doing the best with what they have and still being patient and have a good attitude despite having to deal with the impatient locals. Also note, if you want a 24 hour rental they charge you for 2 days rate. I guess the day rate is based off 12 hours.