U-Haul Storage of Poughkeepsie

I tried several times to connect with a worker for help because the tire light was on when I picked up the vehicle. I not only got disconnected several times, but there was no actual assistance considering the vehicle needed important maintenance. I'm very unhappy because I reached out trying to alert the company that the vehicle may not be safe to drive, because I didn't want to be blamed or charged for something out of my control. When reaching out for support, I expected to have been given a different vehicle. Rather than fixing the problem, I was basically told that the vehicle was fine and to just drive it. The vehicle was in fact NOT FINE, and definitely would not have passed a NYS inspection. The vehicle needs a wheel alignment and could not be driven at an efficient speed, which not only slowed down the whole moving process, but caused me to end up needing more time to return the truck. When I reached out to get an extension for a couple more hours, I got disconnected multiple times again. I waited over ten minutes for a worker only to be disconnected after 2 minutes, severely wasted my time that I could've been using to finish moving, when trying to get the extension. Need a request phone call option to speed things along, the chat is not effective or efficient.

Let me start by saying this place doesn't even deserve a one-star. I better you or customer for a while now I've been renting a storage unit for just about a year. U-Haul is also install a class 4 hitch on my pickup truck also install Brake Controller wiring and work was good. I traveled from Florida to New York and was going to move some stuff out of my storage unit and give some of the items to my family members. I went to the Poughkeepsie store to rent a trailer and had reservations to pick it up. upon arriving to the store my wife with executing the pickup and the woman began to Badger my wife for an address and I stepped in and ask the lady why do you need to know where I'm putting my stuff. The person behind the desk became very nasty. She then would not rent me a trailer and walked away from us and ask to help somebody else. At that point I asked for a store manager and she said I am the store manager and I don't need your business. Was by far the worst experience from any retail store that I have dealt with. I will not be going back to U-Haul for any of my needs in the future/ follow up, posted 8/ 11/19. My wife recieved a phone call from a representative from U-Haul. The follow up phone call I'm assuming from a manager or a customer relations expert really went no better. The person on the other end began defending the manager and kept repeating the manager's report then we would not give an address to where we were taking the trailer, we had full intention I'm giving an address. They did give us a $50 credit for reimbursement of the reservation. We did not ask for any money. The person on the other end just wanted to take the side of the store very disappointed

If I could have submitted with 0 - I would have. The frustration level with this place - and in particular the General Manager is extremely high. I never write reviews, but with the arrogance of the General Manager, combined with the lack of accountability- I felt obligated to leave a review. I arrived today for the 3rd appointment to have a Hitch installed - only to find out again - parts were not received. When I said this is F*ing unbelievable the GM told me he was cancelling my appt - and the store did not wish to do business with somebody directing profanity at him. Really ? He persisted in arguing with me - refusing to reschedule - and insisting on refunding my card for the deposit - but I refused to give him the card - and I asked for an escalation point to discuss with somebody mature, and customer service oriented. I have never been so frustrated at the collective incompetence - and the arrogance of the store General Manager. PS - in prior dealings the team has always been professional -the General Manager in this case could take a lesson from his team working the store.