Winston Self Storage

I rented an indoor large unit (A116) for all of 2025. While the facility itself is decent and move-in was easy, the administrative side of this company is a joke. I signed up on a "winter special" which had immediate billing issues and wasn’t as good as advertised. About 7-8 months in, they raised my base rent from $120 to $127. The real issues, however, are the website and the cancellation process. I was never able to create an online account because their system insisted my unit was "not active," despite me paying rent for a year. When I tried to cancel last week, I couldn't get a hold of anyone. No one answers the phone, and my emails have gone unanswered for over a week. Even though the agreement states cancellation can be done via phone or email, I was forced to send a cancellation via certified mail just to ensure it was processed. If you want a place that is easy to move into but impossible to leave, this is it.

Under New Management is great. Website is very clean and extremely easy to rent a space quickly. The facility is very well lit at night and i feel very safe there as well as my belongings.

Patricia was very friendly and understanding. She also answered all my questions. The process was very quick. I recommend her to all customers.