A-1 South Self Storage

I started with a Big unit in 2023 that I didn’t quite need it was the only availability at the time Steve has been extremely helpful with getting me transferred to a smaller size when one came available. He’s always answering with such friendly tone and has been kind every time I’ve dealt with him in person. The location is ideal and easy to get in and out and alway clean!

I've had a unit here for almost 10 years for my business. I recently had a staffing change and lost the gate code and the key for my lock. I called up and was able to come over and get my lock cut and a new lock put on for only $32. The gentleman even swept out the storage unit for me and put a new rope on the door to make sure it was still in great shape. He went above and beyond to help me out and I would highly recommend renting here.

This place is absolutely disgusting. when I initially rented this place, they wouldn't let me look at the unit before purchasing it. I still rented a small unit for 11 months which meant my 12 month was free. I started my contract on July 20. Getting to my unit the entire floor was covered in crickets. And I'm not kidding. The ENTIRETY of the floor could not be seen. Because the units are only separated by plywood, bug bombing did nothing as the bomb drifted into the other units. The crickets atteacted spiders. I put my things in my unit and a month later I c and back and every surface was covered with webs and crickets. Despite that I continued my service with them. I tried to go get my last boxes out of my unit yesterday and the man on the phone immediately was rude. I asked why my code wasn't working and he said I hadn't paid the month. Since I knew I paid on July 20 of last year for 12 months I said I wasn't sure if maybe he had the wrong account. The man on the phone was incredibly rude saying I was lying about not getting the letter that said I needed to pay for my unit and that I was not allowed in to get my boxes. I've worked customer service and there is no way that you should ever talk to a very confused customer in such a rude manner. After a 20 minute conversation and me ending in tears with the accusatory and hateful manner, he allowed my boyfriend to get my remaining boxes. When my boyfriend entered the office the man without any prompting said to his face, "you are a liar." I cannot believe the level of professionalism this business lacks and the cleanliness is despicable.