A to Z Self Storage

I went to get some stuff out of my unit and I couldn't get the gate open So the guy in the office came out and to the door and yelled at me and said. I don't think you've made your payment well. I knew I did because I didn't we can before. So then he goes back and says off. Check and see if you made your payment or not. And then you come back and says you did. It should be working by now. I finally got the gate opened after he yelled a couple more times and I am so very mad that I am about ready to take everything out of my units and not. Come back to you ever again and I will not recommend you. If you don't do something with this man, hes rude. He would even let me go in the building to make my payments. Couldn't we had it where I could pay by check and I don't like paying online because I've had so many people hack my a lines and stuff.

I've had a unit with them for years, I've never had any problems, however, the new owner on numerous occasions has been rude, my fiance died and my unit keys were in his truck that I could not recover they want $40 just to cut my lock, no sympathy or understanding. Then I past due by exactly 40 days now, I've had complications with my pregnancy and I received an email that my unit is already set to sell. Never before has that happened. Not even given 60 days to be late before seeing to sell. I am beyond unhappy with the new owner.

I wouldn't recommend anyone to go thru this company. When these units had other owners it use to run so much better! This new owner is very rude & unprofessional! He will still make you pay a late fee of $15 DOLLARS! even BEFORE the grace period. Which is very steep for a late fee in my opinion. He has told me that the grace period is 5 days, then I would go in on the 3rd or 4th of the month & he would still make me pay the late fee & tell me I'm late even if the previous day was Sunday, when the shop is not open! He will even block your code so you can't get into your unit after just the 1st OF THE MONTH if you have not paid yet, even if you are just dropping something off, BEFORE THE GRACE PERIOD once again! So what is the grace period for? His rules/policies don't add up & they are very vague on the policies paper. These units are just ran very unprofessional. I have been with these units for over 2 YEARS & have paid every month ON TIME! I have never had any problems with anyone before this until I have came in contact with this guy! The old owners were very respectful & professional & I wish they never sold it.