ATX Storage

Now, it's difficult to imagine having an incredible experience at a self-storage, but somehow this state-of-the-art facility and the team of folks who run it have pulled it off! We stored our stuff here for over a year as we explored the west and east coasts. In that time, Howard and Paula took the best care of us--and the owners only raised our rent once $12 in the time we were there! Shocking. Reasonable. Amazing. Fair. Kind. Congenial. How fortunate we were to find them.

The facility is easy to access and the on-site staff are courteous, but I strongly advise against storing your belongings here due to an ongoing rodent infestation and poor handling from management. There has been a known rodent problem since September that management has failed to properly address or communicate to tenants. Several of my belongings were damaged, and others exposed to mice excrement as pictured. The only response from management has been to place glue traps, which do nothing to resolve the larger issue. When I requested to move units because of the infestation, I was initially offered a new one at a higher rate, which I found shocking and poor customer service, and then moved to another unit on the same floor—only to find that one quickly infested as well. Despite acknowledging the rodent issue, management offered no meaningful assistance or compensation beyond insurance that didn’t cover the extent of the damage. This experience was extremely disappointing. Avoid storing your items here, and if you are currently stored on the 3rd floor, I would strongly suggest checking your items for signs of rodents.

This place is the best! I used a BIG NAME competitor before in Florida and truly it just doesn’t compare. First off then they say climate controlled they actually mean it!! Things are well insulated yet breathable! I’ve had my things in this unit twice as long as the competitor and all my things are in top notch condition! (I had a mattress and pillows mold IN A PROTECTIVE COVER at the old place) but my purpose to leave this review is how kind the staff is. They’re always able to answer your questions with a smile and maybe even crack a joke! HUGE shoutout to PAULA as I was making my payment a little late (oops times are hard) the clock switched to midnight as I’m hitting submit. This triggered the automated system to add on a $20 late fee. That’s $20 is literally the difference in an extra 2 days of food for my household. I called in, left a message to have someone reach out, within minutes of them opening Paula was on it!! She got the fee removed for me no questions asked. Now don’t go trying to take advantage of kind people they can literally see when you were active making the payment!! But it’s such a relief to talk to real people doing customer service work and getting that extension of help during such an uncertain time! I can’t recommend this place enough! Thanks again Paula!