Public Storage

The guy in the front is almost never there whenever I need assistance. They don’t have anyone working customer service on the phone & they have raised the price of my storage unit multiple times without notice. Maybe it is a good idea to not have another employee working customer service & just go take a lunch at 12:05PM…. I needed help. Also just discovered no one restocked the toilet paper. I love using the seat covers that were stocked luckily I had wet wipes in my vehicle. Maybe they should fix the gate if they want to increase the rate.

Rhonda was amazingly sweet and very helpful with my unit reservation. The property was noticeably cleaner since my last reservation years ago. Keep uo the great work!

I had a very bad experience with public Storage located at 5016 E a en white Blvd Austin tx, storage #C162, in december i went to pay for my storage and was shocked to find that it had already been sold,i asked why? It had been auctioned, and they said it was because the November PAYMENT has t been made, i have proofs igot all my payments I Personally went and paid with money orden on NOVEMBER 29th,, but the ISSUE WAS THE EMPLOYEE DIDN’T SUBMIT THE PAYMENT until december 1st, or 2nd and took four days for the MONEY ORDER to be entered in to the system.it was very Negligent ,Up to now i’ve tried to communicate with the main PUBLIC storage Main HEAD so they can compansate me for the belonging that were auctioned off due to their BIG MISTAKE , Att:GabyFranco