Centennial Self Storage

Would not recommend. We live right down the street. We’ve called 5+ times and not once has the phone been answered, we’ve walked down there 3 times nobody was there, and we drove there today and again nobody was there. All during business hours. Today there was even an employee just sitting in their car in front, at 4pm. Doors to the building were locked, note in window said to call for help, called and nobody answered. We will be letting everyone we know not to go here for a storage unit. Not worth the stress or time, we went to a different place and were helped immediately. Zero stars if google would let me.

I called and called and called to get rates and see if there was availability finally after 3 days of calling got in touch with the man who runs the place it was as if he was home with the kids yelling in the background i ignored it I said can I come there Tuesday to see and get a unit yes I’m there around 3 and 5 pm so I arrived on my day off promptly at 3 so I would gave time to get unit and move nit a person in sight I waited till 345pm and nothing so I went home I called at 430 he answered and said come down I’m here I replied are you sure I hired people to move me and I need to get in and get this done yes I’m here he said I go there he was there with his children he would not show me a unit said that there was only one size available and I was desperate his kids we’re distracting him to even to talk to me and apparently his wife kept calling finally I pay ge hands me paper I said I’m able to come back and unload my belonging I’ve never rented this way but my day is waisted and I need to get my items moved then he replies yes I just gave to empty the stuff that’s in it I said what I will be back in line 2 hours sir I hired people to help me get this done he replied it will be ready I said your sure yes he said I left came back about 2 and a half hours later in which I gad absolutely no access to the unit and called and dailies to no reply I pop aid 200 for the movers and list all that money 185 for a unit I can’t move into and 235 fir the unit I was moving out of to move to a unit closer to my new home When he left a message Thursday he stated he was busy and the end of his shift Tuesday and he was sorry about not programming my code so that I could move in I was the last customer that day and his response to doing that to me is just bogus he should be fired for that shit that’s not how you rent to people or treat people I’m sure I wasn’t the only one he gas done that to Now to recoup my money from both locations because I had to go rent another unit so I would be close to the house. Just a nightmare

Manager is disrespectful, accused me of lying and threatening because it was her staff that did not put a note in their system when I called to cancel. Instead he waited until a week later when I went in person to ensure they knew I was canceling. Due to this, my prorated refund was inaccurate. Told me to go to Verizon and get proof of phone records to prove that I called to cancel when I said I did. Amber, your customer service skills are nonexistent and I will never recommend your business. Not satisfied whatsoever with my service here. I called to cancel my storage unit on August 12, was told I had to put the 30day cancellation notice in person, so on August 17 that is exactly what I did. I called on the morning of the 17, and later in the day I went in in person and put in my notice. All of my things were out of the unit by the end of the day on the 17th. Then on the morning of August 23rd they charged me $159 for a full month's use of the unit, because apparently it was my responsibility to tell them that my account is on autopay, and because I didn't tell them to cancel my autopay, I am still getting charged. You would think when one cancels their membership with someone, their autopay cancels as well...? Why would I continue to automatically pay for a service that I cancelled in person? So then on Aug23 when I call to inform them of this charge, they first placed blame on me for not telling them to cancel my autopay (which again you would think is on the employee to cancel while they cancel my membership..?) And then told me that their manager is out of the office until late next week (won't be back until Aug 31) and while she is gone there is absolutely nothing they can do. They can't refund me until she is back. I called for more clarification and asked "so when I cancelled my membership, if the employee had cancelled my autopay as well, I would not have been charged this $159, and he said that is correct. So clearly this is a reflection of an employee's negligence who for some reason thought it was okay to cancel my membership, but leave my autopay setting on. I don't understand why this would be okay, as I am now getting stuck automatically paying for something that I cancelled in person. And now need to wait over 7 days to get my money back. All because an employee didn't do their job properly. Which everyone makes mistakes, I am overly understanding. But when I did everything they asked of me, and an employee didn't cancel my autopay and they blamed me for not asking them to turn it off, and then make me wait over a week to get my money back due to no management there whatsoever, I am majorly disappointed. I will not recommend this storage place to anyone I know as obviously their first plan of action is to blame the customer for a mistake that was admittedly theirs, and provide majorly delayed customer service or any remedial efforts. Don't go here.