CSI Mini Storage

I've rented a storage unit from csi for almost 7yrs. Never had any issues w/ my unit or a problem with the professional friendly accomadating staff. best price's, best gate hours in the bay +clean restrooms 5 stars 🌟🌟🌟🌟🌟 for sure

I want to start by saying the staff member who helped me was very friendly and helpful, and they let me cancel my reservation without any issues. That said, I feel it's important to warn other potential customers about the company's misleading advertising. I reserved a 10x13.5 unit online, specifically because I needed the 10-foot width for my furniture. When I arrived, they tried to give me an 8.5x16 unit instead. When I pointed out that these were two different sizes, they insisted that it was the "same unit" because they just "added the extra feet to the length." This is simply false. A 10x13.5 unit is not the same as an 8.5x16 unit. This kind of "bait and switch" advertising, where you're shown one thing online and offered something different in person, is not right. The dimensions of a storage unit are more important than its total square footage. If you need to store items that are wider than 8.5 feet, a unit with similar square footage but a different width will not work. While I appreciate the staff's professionalism in handling the cancellation, the fact that the company tried to convince me to accept a unit with completely different dimensions is a form of false advertising. It shows a lack of transparency that other customers should be aware of.

MARICELA and the staff was so helpful. Made it so easy. Definitely would recommend your facilities. Thank you again.......