Derrel's Mini Storage

Our experience at this storage facility was completely unacceptable. While we were simply unloading our things, Gary came over aggressively yelling at us about how we “didn’t punch in,” even though we arrived in two separate cars. He claimed we had received a contract explaining this policy—but we were never given one. He became hostile and confrontational in front of my three-year-old child, raising his voice and acting in a threatening manner. Later, I called to ask for the corporate number and Gary answered, chuckled, and said he couldn’t give it to me, then passed the phone to Cheryl, who was extremely rude and also refused to give me the number. She said she would give the number to Gary to call me back, which made no sense since he was the one I had just spoken to. Then she said she would pass my number along to someone named Art. I ended up having to call a completely different location in Bakersfield just to get the corporate contact. We will absolutely be finding a new storage facility after today. The lack of professionalism, the hostility, and the refusal to provide basic customer support are unacceptable. Avoid this place at all costs.

Very friendly staff. Took me around to see different units. Was pleased with my experience.

Very professional and lovely couple azora and Sam. Happy to be helped by them