Extra Space Storage

We really like Extra Space Storage on W. Mary for several reasons: 1) The manager Lindsey is super nice, friendly, welcoming and helpful. 2) Its very convenient to our home and in a relatively safe neighborhood. 3) They only have 2 buildings which makes it manageable, 4) Their level of security is excellent, and 5) Their intro rates for a 7 x 10 are great!

When I signed my contract here, my monthly payment was $62/month. That was in 2023. I have a 5 foot deep and 10 foot wide space with them on the 4th floor of the storage unit. My monthly payment has gone now to $180 a month. A difference of almost $1500 annually. This is INSANE! Anyways, I thought it would be interesting to call from a different number to setup a different unit (same size) and was told that I could go online and check what rates are... If I were to sign up to a different unit in the same building my rate would be $96/month. Slimy business model. So you are telling me that if I sign up for a new unit it will cost less than if I keep my current unit? What is even more comical is as I try to leave online I get an "ACT NOW AND SAVE" they are now offering me a 15X10 for $157/month. Trash business exploiting people. She said "we sent snail mail to you to let you know that your membership was going to go up". Get out of here.. Went up $118/month. Picking my stuff up and headed elsewhere. I mean sure go here if you like wasting your money. Paying 3.60 per Sqft is more than double the cost of your average apartment here in Austin. Stupid. What happened to customer loyalty?

Extra Space Storage on W. Mary is a very convenient location to store my belongings. It is convenient and clean. However, the highlight of this location is the manager, Lindsey. She is professional, diligent, on top of things and always ready and willing to help! She cares about the customers and this shows in how well kept the place always is! She is probably the reason why I would never consider moving from this location!