Extra Space Storage

This was the fastest service ever. The customer service was great. Thank you Crystal for being professional and courteous for this experience. Its refreshing to have people that enjoy what they do for once. So happy I called. Everything was done in 8 minutes. So easy and convenient.

Crystal was very executional and respective and was patient showing me each storage unit until I found the perfect one. I definitely will be renting a storage unit again with crystal!

Extremely frustrated with my experience. First. They have a big sign that says "first month free", but when I asked why I didn't receive a free month, I was told it was only certain units. Next, they just raised my bill out of nowhere. An extra $20 a month for no reason. Also, I always pay my bill, IF I forgot and received a call or text, I would immediately pay. For some reason, this month they did not reach out. And after 6 days, ... 6!... they tagged on an additional **$20** late fee. They also locked my unit so I could not access it. I paid the bill, but there was NO ONE working to take the lock off.... No courtesy call, No heads up. I just find out that they locked the unit when I showed up to access my items and there was nothing I could do... I left a message with customer support and also left a voicemail with the location, but No return call.... It's obvious they don't care about their customers