Fairview Place Self Storage

The facility is very nice and seems to be well maintained. Tim was very helpful and polite. The free moving truck was a great perk, however, smelled horribly of cigarette smoke. I notified Tim of this and he addressed the issue promptly.

Things are overall ok, but communication when there was a break-in was terrible. I did not find out for 6 weeks. Office staff told me they couldn’t send texts or make phone calls but just sent out a general email. I never received that email. I only got the 2nd email they sent to a few of us who had not come in and checked on our units. If there was ever a problem with payment, the office sure got a hold of me in a hurry; but when multiple units were broken into there was no urgency to let me know. Office staff insisted they don’t ever send texts or call customers. Now that I’ve removed all my stuff, look at this! I got a TEXT asking for a review! Communication is an issue, as is security with “no cameras here, so we have no idea who broke into your unit.”

These people are a rip off, they advertise units at a lot cheaper than they are currently charging for and when confronted with this they say it's for new customers, you'd think they would want to take care of the customers they have had for years but not the case once you have rented the only way your rates go is up. This company is a rip off to the public and they claim rates climb due to the excellent service but my unit there has had mice all in it.