FreeUp Storage Beaufort

I had an amazing experience with Lashanda Thomas at Public Storage! From the moment I walked in, she was warm, professional, and extremely helpful. She explained everything clearly, answered all my questions, and made the entire process quick and stress-free. Her customer service is truly top-tier. You can tell she really cares about helping people. If you’re looking for great service and someone who goes above and beyond, ask for Lashanda! She made my day and definitely deserves 5 stars! 🌟

Worst service, rats in the units. Key broke off in lock. Must pay a locksmith or wait one month for them to do it. Price started at 80 was up to 350. Then when I mentioned it, they dropped 50. Made Dec payment of 305. New payment for January shows jumped to $360. They can charge whatever they want. Way to many nice new storage units in our area to have to deal with all the issues.

The lady that helped me the first time was super helpful and sweet. But that’s how it usually is since they are tying to make a sale, I saw her once more and she was still helpful. I went again, because I am finally moving out of state and the new lady that was there was nothing but rude. Horrible attitude , and no help whatsoever. I called management and all they did was cancel for the next month. Not a single attempt to fix or help whatsoever. I wouldn’t recommend this place, they are many others with far better management. Besides the rude customer service, my belongings were full of rat poop and urine, Unfortunately I had to discard most of my stuff. Which I had stored for only 4 months. Everything was less than a year old since I had just moved to SC.