Gibbs Street Self Storage

After working with them for 3 long, challenging years, they've still managed to entreat with a going away miracle 🙌 (given free service and use of 1 of there Uhaul trucks) while cleaning out my my storage unit) to end service and save money. They're the best I've ever had and known about.

This is a great location for both storage units and Uhaul rentals. Everything is well maintained, the management is good, and they never made any billing or scheduling errors unlike many places do. Easy check in and out, secure access and never too busy.

I had to rent a U-haul last week, 3/30. From the start, things were kind of iffy— The requested equipment was not in the truck and the tank was almost empty. Whatever though, no big deal. There were also moving blankets from the previous renter in the truck, which prompted Joyce (office manager) to call me and offer a size up in our truck. However, the size up (26’) would not fit in either the location we were moving from, nor to. In addition, since the office was closed, we had no way of rectifying our missing equipment. Then our truck died about 30 minutes in. We had a hard time getting anyone from roadside assistance to give us an ETA- we sat in the rain for two hours, and the people helping with the move ended up having to leave because their time ran out. This just left me, a disabled individual with somewhat limited mobility, and my parents, who are both older, to move everything heavy ourselves. Again, without our requested equipment. To Joyce’s credit, we were reimbursed for the missing equipment, but not the missing time or poor communication from roadside assistance. When asked to leave a review of my experience, I did so honestly. I mentioned the truck dying, the forgotten equipment, and how long it took for roadside assistance to arrive. I did not plan to leave a negative review of the Gibbs St Self Storage location itself. The following day, I received a phone call from Joyce in which she immediately started berating me, telling me my review reflected poorly on her location, that “nobody else has ever had these issues”, and that I was inaccurate in my review. She went on for about four minutes before hanging up on me, not letting me even speak. If she had, I would’ve apologized for the review reflecting on her location and offered to rewrite it. But, coulda shoulda woulda. Joyce also concluded the call by saying she “hopes I never use her location again”. Well, we are certainly in agreement there. Joyce made the decision to berate a customer with a bad experience, and that speaks VOLUMES about this location and how it is run. She followed up that phone call with an email, attached here. She started off with an apology before immediately returning to berating me. And I‘d like to address a few points of her email in the hopes she reads this. 1.) Joyce, this is incredibly disgusting behavior from a manager. How dare you hang up on someone you called to berate, then continue on to sent this email right after. 2.) You offered me a truck that was too large, and based on the fact that a previous renter had left blankets in the truck. Per our conversation, you’ve “never had a truck battery die” and that it was a unique experience. I’m assuming you didn’t know about the truck battery being bad… So in what way is offering me a new truck prior to us leaving the lot with the 15’ relevant here? And how does that solve the missing equipment and lost time? It doesn’t. 3.) telling a customer their experience and subsequent review was inaccurate is wildly inappropriate behavior. Even if you don’t agree, calling to berate a customer who experienced so many issues with one order is vile. Under no circumstances would I recommend this location.