GP Self Storage, Madison WI

I had rented a unit here for the past year (2022-2023). Initially, the manager was very responsive, friendly, and easy to pay. Rates are competitive and fair. Then this place got bought out by General Purpose Movers. Initially this was okay as they made the web portal easier to use, but my experience with ending my rental made me drop the rating significantly. First off, I had submitted a "intention to vacate" via the web portal a month in advance. No response or attempt to coordinate a handoff. Then a couple days before I was vacating the unit, I sent them another "intention to vacate," again no response. I ended up calling their number and the person was friendly. We worked out a handoff that same day at 4:00 PM. I went to empty the unit and waited around to hand off the key. 4 PM rolls around and there's no one there. I tried to call and text the local phone number as well as the main General Purpose Movers office, no response. 4:30 rolls around and still no response from anyone. Ended up leaving the key in their truck. I know things come up, but at least call me or something. Its not like you didn't have my phone number. While I was waiting I talked to another tenant who had informed me that their unit had gotten broken into, twice. This kind of thing happens but didn't happen nearly as often when the previous owners were stopping by the property more often. Though my experience was mostly positive for the duration of my rental, I can't recommend this place or give it any other rating but 2 stars.

I rented out A storage unit at GP storage. They were nice very friendly sent reminders every month before it was due.. My stuff stay secure with no problems. Would use them again in the future if I needed to. Thank you, Barbie.

Rented a unit for a year 2024 - 2025. Communication was prompt and any issues were quickly handled. They recently installed a fence with individualized gate codes which is a plus.