Instant Mini Storage

The business has changed ownership to Storewell. DO NOT RENT A UNIT FORM THEM NO MATTER HOW CHEEP IT MY BE! THIS LOCATION IS UNSECURED AND OPEN TO ALL!. When you contact the info line on the window it's a serious joke to communicate with at least 5 so far. We have had a storage here for over 20 years with no problems! Not happy!

Had bad experience with office staff for my rental unit payment issues, which were due to their mistake (viz using the wrong card even when informed). Usually, a business is required to send a notice to the customer first before imposing any extra charges for non payment/overdue. In my case, I never got any notice, but to save time n hassle, I just paid the extra charges in the month of September(got ripped off) In October, I got another notice about non payment (as they still tried to charge my old inactive card even after telling staff not to use when paid rent n extra charges in the month of September). Again, I'm about to get ripped off. No one in the office was able to answer me, and I got to the point that I was ready to write to BBB about this business. George, the manager, called me ( as I wrote an email to the owner Lee) and told me to come by. Went there, George finally got the issue cleared up. Was able to waive extra charges for this notice but still had extra charges for previous, which he said can't do anything. Frankly, I would tell people to avoid this business, but George's attitude calmed me to some extent. I will be getting out of this place ASAP, so I don't have to deal with this C... again

Do NOT RENT A STORAGE UNIT HERE. They do not care if your storage is broken into and your things are stolen. They WILL DO NOTHING TO HELP YOUR FIND OUT WHO STILE YOUR STUFF. I have had my stuff in here for 2 years no problems until 3 days ago. Someone cut the latch on my unit and stole everything out of my unit. Storage did not notify me . I found out because my pics and paperwork were dumped on Roberts Ln. I went to my storage and I had to notify them to fix the latch on it. They said they were going to review their video. It's been 2 days and I have heard nothing from them. And you can't talk to them on-site because they will not let customers in the office.it has been 3 weeks still no video review of who took my stuff. I vacated the unit.