Mansfield Boat & RV Storage

Update 8/2021- Before we finished moving out the unit got broken into a second time. Luckily anything of value was moved out already but their reinforced locking mechanisms didn’t help and the supposed security guard didn’t either. If I could give them a negative rating I would. Still no one in the office and no one answers the phone. The units here are getting broke into all the time. You can’t reach anyone in case of emergency. No voicemail on their phone. Pretty much sucks.

This IS NOT A SAFE STORAGE FACILITY. The owners knew last week that they had some of their units broken into. They did not contact their customers and let them know. I stopped by today to drop off some items and both my locks were different. The crooks cut your locks and put their locks on. That way, when they come back they look like they belong while pulling out their key and unlocking "their" unit. If I had know about the break-ins last week, I might have saved my stuff. The owners are sure to get everyone their notices of price increases immediately, but no notice of possible danger to your stored items. They have one person running between two properties and from my understanding, this issue is plaguing both locations. The owners or corporate management are no where to be found. All the explanations I received from the person on-site (had to come over from the other location), were not satisfactory. The person was polite and did give me new locks. The only solution I was offered was to call the police. Most importantly, this is supposed to be a monitored facility, but they have no one on-site. Please note that this is a gated facility that cannot be accessed without a personal code particular to each customer. There are also supposed to be cameras everywhere that are monitored. I was sold on this facility's safety. The items that were stolen out of my unit would need to be put in a vehicle to get out of the place. HOW COULD SOMEONE LOAD UP MY BELONGINGS AND DRIVE OUT WITHOUT BEING NOTICED?!?! HOW DID THIS PERSON GET A CODE TO THE GATE?!? I believe there was negligence involved in this situation on the part of the owners and management. Do you think it is OK to sell your business as a safe place to store your belongings and then tell people "sorry, nothing we can do about it," when your stuff gets stolen? The lady who runs the facility is especially dubious. As a customer, I thought they would update me on the process of fixing how someone got in the gates AND got in my LOCKED SPACE. She acted as though I was wasting her time when I asked as much. Actually said that the police should be updating me. What a sham.

Rented here for two years. Just moved out. Can not recommend this place. Fed up with the lack of concern shown by management. Very rarely was anyone there. Recently had the unit broken into. Left unsecured for almost two weeks after the break in. Management knew about it but never attempted to contact me. Only found out when I showed up one day to get something from the unit. Lock was gone and the hasp cut. They refused to compensate me for the lock. To top it off I just received a group email where they asked the renters to let them know which units needed their hasps fixed. Obviously too lazy to walk the property themselves and check.