Marymoor Self Storage

I rented a unit here for about a year and a half. At one point someone tried to cut my lock and damaged it, though thankfully nothing was stolen. I reported it to the staff and handed over the broken lock to security, but never heard anything back about it. I had to buy two new locks myself. Recently I needed to move and gave them my 30-day notice on June 2, planning to vacate by July 2, exactly as the contract requires. But on June 26 I got an invoice charging me for the entire month of July. My spouse went in person to clear it up and was told it would be corrected. Then on June 28, when I went to pick up the last of my stuff and clear out the unit, my access code didn’t even work anymore. When I asked about it, the person at the desk told me June 26 was actually my “last day” and now I’d be billed an extra $100 for two “cut” locks and $150 for “trash removal” of my items—which were apparently already gone. There’s no email on the invoice to contact anyone, just a phone number I haven’t been able to get through on. My stuff is gone, my locks are gone, and now they want even more money on top of that. Bottom line: terrible communication, zero transparency in billing, and no real customer service. I can’t recommend this place at all.

Needed a storage unit at short notice, stopped in store and the manager helped us pick out a unit, gave us some options and a tour of the complex. The process was fast, simple, transparent but the best part was the customer service! I highly recommend Marymoor Self Storage if you are looking for a unit.

This self-storage facility is safe and makes it easy to move your things in and out. We came in responding to an ad for 50% off the first two months. Unfortunately, the discount was not honored during the time we stored our things there. We let Cinda know at the front desk, and though it took a couple months, she persevered and got us our discount refunded. Thank you Cinda! We would come back and work with Cinda anytime. :)