Public Storage

I’ve been using this storage facility for years and finally moved out this week. They have some pretty shady practices that led me to move. First off, they continuously jack up the prices to insane levels over time. I can understand some level of increase but it just skyrocketed by a lot again without any good reason. I guess they just figure you have enough stuff in storage you won’t be bothered to move out no matter what they charge you. The second reason is that they are either incompetent or just don’t care. There was a burglary 4 years ago. I had a number of things stolen from the storage unit. The burglars used a crow bar to easily pry the locking mechanism open. The facility management promised one of the actions would be to install a metal covering over the gap to prevent prying it open. Seems like a relatively cheap and easy fix right? Well I returned a few months later and nothing changed. No metal covering installed and just as easy to pry open. I asked the facility management why nothing was done. They assured me that it was still in progress and they were close to getting approval to have it installed and would be done soon. Fast forward to 4 years later. The door and lock have not changed. No cover installed. Total bs from them to charge me this amount of money. Lie to me about improving security. Nothing changing and then raising prices even further. Do not trust this place. I only wish I moved out sooner.

I needed to reduce the costs of storing my belongings and had two choices: move to a much smaller unit at this Public Storage or relocate to a different storage facility all together. I spoke with John Michael, facility manager and he worked with me to keep me in my storage unit at this facility. Thanks to his efforts, I will not need to move to a smaller unit or relocate. John is customer-focused and willing to work to help his customers. Thank you John for saving me a lot of time and trouble!

Do not leave your valuables here! There are multiple layers of access control, but someone was able to drill out my lock, move all of the stuff to pick out what they wanted to steal, shoved it all back in, then replaced the lock with their own. They have a camera right next to my unit but it seems they do not look for people drilling locks out. This is not a safe location! I have seen other units with drilled out holes! If you haven’t visited please check your storage unit!