Millcreek Self Storage

Arrived 9/12/25 to collect our entire unit of furniture and boxes that had been stored in unit 201 for 4 weeks only to find everything (boxes, furniture, etc) covered in rodent feces and urine. We literally watched a mouse run out from under our TV during the move out, escaped through a small corner hole in the old concrete of the unit, and down the row directly into another unit. Later during unboxing, found a horrendously smelling dead mouse that must have scrambled into a box of garage items as well. We suspect neighbors had food present. Emailed property manager who basically said they were not responsible and would not issue a refund for the month we paid (roughly 80-100 dollars). It felt dismissive and flippant. Told us to go through insurance, which does not cover for rodent cleaning and otherwise you need itemized receipts of everything you own which who does these days. This experience was nothing short of unacceptable and traumatic. Spent an entire day and 50 dollars of bleach/supplies going through each item we owned and cleaning everything to avoid transmitting bacteria/viruses that live in rodent feces. I did not want to leave this review, but I cannot in good conscience let another person go through what we did. With this level of infestation, I would not be surprised if this company has dealt with this before or is at least somewhat aware of the problem and had not taken appropriate action to address it prior to our short lease. Please consider this before choosing to store your entire life here. Would pay a little more and chose an indoor, newer, and better cared for facility if we could do it again.

Our experience at Millcreek Self Storage has been great, with low monthly cost, large clean unit, and very friendly staff.

I would use this place again. The prices are good, and the property is well maintained. I was a little disappointed that they never got back to me when I requested a larger unit, but otherwise the service is excellent.